Fix Network Area Manager – North York, ON

Management @Fix Network in Collision Repair Industry , in Management Email Job
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Job Detail

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Job Description

Collision Repair Experts has an Area Manager opportunity to work with our network of franchisees.

The purpose of the position is to work closely with a network of collision repair franchisees to help them maximize daily operations and support them with their processes and production strategies. The main goal is to maximize revenue while providing a superior level of customer service, using your automotive repair experience. Your damage appraisal and production management experience will help you excel in this role.


  • Actively support the day-to-day operations of the Franchisees under the direction of the Director of Operations;
  • Review daily operations and provide training and assistance as needed;
  • Provide franchisees with operational support in person, by telephone or email;
  • Adhere to Standard Operating Procedures and adhere to them in accordance with corporate values;
  • Establish and maintain strong relationships with franchisees, insurance partners and vendor partners;
  • Record and track operational visits, remote support, warranty issues, and other required actions in the CRM system;
  • As required, develop procedures and actions to be taken, so as to solve any problem or daily operations requiring improvement / change;
  • Work closely with franchisees to identify opportunities for improvement in collaboration with the Director of Operations to effectively communicate these opportunities to the franchise owners;
  • Collaborate with franchisees to ensure strict compliance with the policies and procedures of our insurance partners;
  • Other related duties as assigned.


  • College Diploma or University Degree
  • Valid Canadian driver’s license and excellent driving record
  • Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed
  • Knowledge of Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
  • At least 3 years of industry experience
  • Damage Appraisal experience
  • Production management skills
  • Strong communication skills

Work conditions:

  • Expected to be in shops most days
  • Travel may be required outside of the region covered

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