Automotive Paint & Repair Order Desk Associate

Job Detail

Job ID 616190
Offered Salary 47399

Job Description

Job Summary

The Automotive Paint & Repair Order Desk Associate is responsible for providing exceptional customer service. Reporting to the Operations Manager, this position serves customers in person and by telephone, responds to inquiries and complaints, processes transactions, and acts as a point of escalation for more complex customer concerns.

Key Responsibilities:

Assist collision repair facilities and walk-in customers with orders for automotive paint, paint-related materials, tools, equipment, and supplies.
Answer and manage incoming telephone calls, directing calls to the appropriate team member as required.
Receive and process customer orders
Set up paint formulas and assist customers with product selection and order requirements.
Process customer returns accurately and in a timely manner.
Process purchase orders for local purchases.
Support Sales team members with pricing, part numbers, product information, quotes, and order inquiries.
Communicate backorders, product availability, and other relevant order information to Sales team members and customers as required.
Assist Warehouse team members with customer orders, product inquiries, and other day-to-day questions.
Prepare repair orders for service work.
Participate in company training and maintain current knowledge of products, services, and procedures.
Perform other warehouse or logistics duties as required or assigned.

Qualifications:

Minimum 2 years of previous order desk, parts counter experience required
Strong base knowledge of automotive paint and automotive repair products & how they are used
Self starter: Strong ability to learn product, educate yourself, ask questions, be curious
High school diploma or GED required
Certificate or diploma in a related field preferred
Strong customer service and troubleshooting skills.
Strong interpersonal skills with the ability to work effectively with a diverse team and customer base.
Able to communicate effectively both verbally and in writing.
Able to work well under pressure and manage competing priorities.
Strong attention to detail and organizational skills.
Able to handle employee and customer concerns sensitively, tactfully, diplomatically, and professionally.
Computer literate, including effective working knowledge of Microsoft Word, Excel, and email with previous data entry and typing experience.
Professional demeanor and strong customer service presence.
Strong work ethic and positive team attitude.
Automotive industry experience is considered an asset.

Physical Requirements:

Able to stand and walk for long periods
Able to regularly lift, carry, push and pull items, with the ability to lift 75 lbs throughout the day

Our Ideal Candidate:

Able to work with a high degree of accuracy and attention to detail
Dependable: someone who clients and co-workers can depend on
Team Player: able to work well with others and do whatever is needed
Strong interpersonal and communication skills
Self-motivated: a determined individual who is driven by goals and deadlines
Respectful: helpful and kind to others
Optimistic – eager to learn new things, improve, and help others

Benefits and Perks:

Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance
RRSP Matching Program
On-site parking
Paid vacation time
Paid sick days
Consistent work schedule
Safety Footwear Reimbursement (up to $120 per year)
Employee referral bonus program
Career growth potential
Staff events and gatherings

Color Compass is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout all stages of the recruitment and hiring process. Applicants are encouraged to advise management of any accommodation requirements needed during the recruitment process.

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Benefits: